Orders. Shipping. Refunds
Where do you ship from?
All orders are lovingly packed and shipped from Singapore, home of bubble tea, humid weather, and my chaotic little art studio.
Do you ship internationally?
Yes! The Whimsical Repose ships worldwide. If you can receive mail, I can send you cute creatures.
USA Shipping Disclaimer
Due to current US import regulations, parcel shipping to the United States is temporarily unavailable.
However, flat, low-value items such as stickers and greeting cards may still be sent via untracked international letter mail.
By placing an order for letter mail shipping, you acknowledge that delivery is untracked and at the buyer’s risk.
How long does shipping take?
Local SG orders: 3–7 working days
International orders: 2–5 weeks depending on destination, if you are further away from major cities, it will take longer.
(Postal pigeons are doing their best, I promise.)
Why does shipping look higher when I order multiple product types?
Some products in my shop use different shipping profiles due to size, weight, or packaging. When items from different categories are purchased together, Shopify may automatically calculate shipping separately.
If your order ships to the same address, any excess shipping paid will be refunded after your order is packed and reviewed.
Thank you for your understanding — I always aim to charge fair shipping and will never overcharge intentionally 🩷
*Refunds for excess shipping will be processed back to the original payment method within a few business days.
Can I track my order?
Tracked shipping is available at checkout.
Untracked mail is cheaper, but comes with ✨mystery energy✨. It is a budget-friendly shipping option for flat items (e.g. stickers, cards, prints).
This method does not include tracking, delivery confirmation, or insurance. Once shipped, parcels cannot be located, replaced, or refunded if lost or delayed.
Please select tracked shipping if you require proof of delivery.
Oh no I keyed in the wrong address!
Please double-check your shipping address at checkout.
- Orders shipped to incorrect addresses provided by the customer cannot be replaced or refunded.
If a parcel is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
What if my order gets lost?
If you chose tracked shipping, I’ll help you file a claim or resend items when possible.
Untracked mail cannot be replaced once shipped. Once shipped, I am unable to track, replace, or refund untracked parcels that go missing.
Do you accept returns or refunds?
Due to the nature of small-batch indie products, I generally don’t accept returns.
But if something arrives damaged, email me within 7 days — I’ll make it right.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your local authorities.
These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
Product Care
How do I care for acrylic keychains?
Treat them like a tiny piece of art:
– avoid sharp surfaces
– don’t let them wrestle with rough keys
– wipe gently if they get dirty
Are your stickers waterproof?
Yes! They’re waterproof, weather-resistant, and emotionally supportive. Slap them on laptops, bottles, journals — they can handle it.
Do your art prints fade?
Nope! They’re printed on high-quality cardstock so the colours stay vibrant. But please keep them away from direct sunlight, sun rays are an art print's ultimate nemesis.
Can I put the pouches in the washing machine?
Yes, but put them in laundry bag and gentle wash recommended. Air dry only.
Commissions
Do you accept commissions?
Occasionally! It depends on workload and project fit.
If you have something magical in mind, fill out my enquiry form or email me.
What types of commissions do you accept?
Illustrations, portraits, and pattern design.
(If you're not sure, just ask — I don’t bite.)
How much do commissions cost?
Pricing varies by scope, usage, and timeline. I’ll send you a customised quote after reviewing your brief.
Do you offer commercial licensing?
Yes — and I love when my art goes out into the world on packaging, books, products, and more.
Let’s chat about rates and usage.
General Enquiries
Are your designs original?
Every single character and artwork is designed by me, including Pudding the Penguin — my emotional-support mascot.
Do you restock sold-out items?
Sometimes yes, sometimes never. Join my mailing list or follow me on Instagram to catch restock announcements.
Where else can I find your work?
Instagram and occasionally markets in Singapore! Follow me on Instagram to catch event announcements.
Do you offer gift wrapping?
Every order is packed cutely by default, but if you need something extra-fancy, drop me a note at checkout.
Collaborations
Can I license an existing design instead of commissioning something new?
Yes! I offer licensing for selected artworks and patterns.
Tell me what you’re looking for and I’ll share options.
Do you charge for collaborations?
Yes — all collabs and partnerships are paid unless otherwise discussed (e.g., charity features or special causes I support).
Do you accept brand collaborations?
Yes! I love working with brands, publications, and fellow creatives who resonate with whimsical, character-driven art.
What types of collaborations do you do?
Some examples:
– product design (stickers, stationery, apparel, packaging)
– illustration features
– brand partnerships
– pattern/surface design
– blog interviews
– licensing existing artwork
– social media campaigns
– artist spotlights (like my Spoonflower feature)
What are your wholesale terms?
Wholesale orders are open to approved stockists. Minimum order quantities and lead times apply, depending on the product. Drop me an email to find out more.
I’m not sure if my idea fits. Can I still reach out?
Absolutely — I welcome ideas in all shapes and sizes. Send me your concept and we’ll see if it’s a good fit.
Do you have experience with cultural or educational projects?
Yes! I previously collaborated with Spoonflower on an article exploring traditional Chinese motifs and how modern artists reinterpret them — combining my academic and teaching background with my illustration work.
What information should I include in my collaboration enquiry?
Here’s what helps me understand your vision:
– your brand / publication
– project scope (what you want created)
– timeline
– usage rights (e.g., print, web, merch)
– budget range (if available)
– any references or mood boards
Short and sweet is fine — we can refine the details together.
How quickly do you respond to collab enquiries?
Within 3–5 business days!
If it’s urgent, please mention your deadline upfront. Sometimes I do miss out on a message or two, please drop me a reminder then!
Wholesale
Do you offer wholesale for your products?
Yes! Many of my stickers, keychains, prints, and stationery items are available for wholesale. I love seeing my whimsical creatures find new homes in cute shops around the world.
Which products are available for wholesale?
Most of my physical products, including:
– Vinyl stickers
– Acrylic keychains
– Washi tape
– Prints
– Greeting cards
– Pouches
– Seasonal or themed collections
If you have a specific product in mind, feel free to ask!
What is your minimum order quantity (MOQ)?
MOQs vary slightly by product type, but generally:
– Stickers: 10–20 per design
– Keychains: 5–10 per design
– Prints & cards: 8 per design
– Washi tape: 10 rolls
– Pouches: 3–5 per design
Custom MOQs can be discussed depending on your shop’s needs.
Do you offer wholesale bundles or starter packs?
Yes! I offer curated wholesale starter bundles designed for new stockists. These include a balanced mix of my bestselling animals, seasonal favourites, and Pudding the Penguin items.
Great if you want a “no-stress, cute-everything” package.
What are your wholesale prices?
Wholesale pricing typically ranges from 50% off retail depending on product type.
A full wholesale line sheet or catalogue will be provided once your enquiry is approved.
How do I place a wholesale order?
Send me a message via the contact form or email me at hello@thewhimsicalrepose.com
I’ll follow up with:
– a wholesale catalog
– current wholesale rates
– MOQ details
– ordering instructions
Can I request exclusive designs for my shop?
Yes! I offer exclusive-shop collaborations, limited-edition designs, and small-batch exclusives for shops that align with my brand.
Minimum order + project fee applies.
Do you offer consignment?
Currently, I accept paid wholesale orders only. No consignment at this time, unless for special local partnerships.
Do you ship wholesale orders internationally?
Yes — I ship wholesale orders worldwide.
Rates depend on order weight and destination. I use tracked shipping for all wholesale parcels.
How long do wholesale orders take to process?
Processing time is usually 2–4 weeks, depending on stock levels and order size.
Custom or exclusive orders take longer (3–8 weeks).
Can I reorder items easily?
Absolutely! Once you’re a stockist, you can reorder any available design anytime. Many shops like to restock seasonally or whenever Pudding the Penguin causes an unexpected shopping frenzy.
Do you offer digital assets for stockists?
Yes — I can provide product photos, mockups, and character descriptions to help market the items in your shop.
Do you have tips for what sells best?
Yes! My consistent bestsellers include:
– Animal stickers (especially penguins, birds, and ocean friends)
– Keychains
– Washi tape
– Pudding the Penguin anything
I'm also happy to curate a personalised starter set based on your shop’s theme or vibe.
How do I become a stockist?
Just reach out with your shop details, location, and what you’d like to stock.
If you’re a good fit for The Whimsical Repose universe, I’ll onboard you as an official stockist with access to all wholesale pricing and catalogue.